Return & Refund Policy

Return & Refund Policy

At Langer, we want customers to be satisfied with their purchases. This policy explains how returns and refunds are handled.

1. Return Eligibility

Customers may request a return if:

  • The item is unused

  • The item is unworn

  • The item is in its original condition

  • The return request is made within 14 days of delivery

2. Used Products

Langer does not accept returns or refunds for products that have been used, worn, washed, or damaged by the customer.

Any item returned showing signs of use may be rejected and returned to the customer.

3. Non-Returnable Items

The following items are not eligible for return:

  • Used or worn clothing

  • Items damaged after delivery

  • Items returned outside the allowed return period

  • Final sale or discounted items (if marked as such)

4. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 7 days of delivery.

Please provide:

  • Order number

  • Photos of the item

  • Description of the issue

If verified, we will offer a replacement or refund.

5. Return Shipping

Customers are responsible for return shipping costs unless the item was defective or incorrect.

Shipping costs are non-refundable unless required by law.

6. Refunds

Once a returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed to the original payment method.

Processing time may take 5–10 business days depending on your payment provider.

7. Contact

For return requests or refund questions, please contact:

Email: shop.langer@gmail.com
Website: https://langer.no